Smart Lead Router
AI-powered routing based on skills, workload, and performance
0
Unassigned Leads
8
Active Agents
0
Assigned Today
0%
Avg Conversion
Unassigned Leads
All leads assigned!
Select a lead to see matches
Click on an unassigned lead to view ranked agent matches
Routing Algorithm Rules
Product Skill Match
Agents with matching product specialization get +35 pts
+35
State Licensing
Licensed in the lead's state adds +20 pts
+20
Language Match
Shared language (English/Spanish) adds +15 pts
+15
Workload Balance
Agents with fewer active leads get higher scores (max +15)
+15
Performance Rating
Conversion rate contributes up to +15 pts
+15
Availability Status
Available: +5 | Busy: -10 | Offline: -20
+5